• 
  23 hours ago

  PROCEED WITH CAUTION IF BUYING FROM A DISTANCE! We feel like it's import to share our experience as distance buyers with Kia motors Drayton. We decided to purchase a Black Kia Sportage GT Line S as our first family car, we are expecting in August. The experience initially was great, Sean was very helpful, sent us a number of videos and reassured us that they sold to customers all over the country, and if we purchased the vehicle and weren’t satisfied, it could be returned for a full refund. As there are many good reviews for this business we felt like comfortable proceeding on this basis. We transfered £18,600 for the black Kia Sportage GT Line S, a 2019 model with low mileage. It was a 416 mile round trip to collect the vehicle, there was a viewing and a part exchange which was all fine and I set off driving the 208 mile journey home. 70 miles into the journey the car malfunctioned on a busy duel carriage way roundabout, when accelerating from the traffic lights. Upon pressing the accelerator the dual clutch Transmission (automatic gearbox) couldn't get into the correct mode to accelerate, meaning when pulling out from a junction the car had no power, this nearly caused a major crash and I managed to crawl into a lay-by. A terrifying experience as I am 6 months pregnant and had no reception to call my partner. After turning the engine on and off, it started as normal but the car had issues several times on the way home, trying to overtake a car in the slow lane the vehicle couldn’t accelerate above 60 mph. So given this traumatic experience we wanted to immediately return the vehicle, which is where everything became difficult. We were told we could be fully refunded but it was our responsibility to return the vehicle to there site (even though the vehicle was clearly unsafe to drive and the engine light on indicating something is wrong), the other option is take this vehicle to a local garage to get it diagnosed, so we enquired about this and there is a 4week wait for an appointment, but realistically after spending £18,600 pounds waiting a month without a vehicle to have this clear issue "diagnosed" just wasn't something we had the time or interest in doing. We now know this is a common issue with these vehicles just google "Gt Line DCT auto problemAs it's our responsibility to return this vehicle I have to drive a dangerous vehicle 208 miles as well as being charged £1 per mile driven, or incur the cost of getting it transported on the back of a low loader, which I opted for in the end, given the clear issue with the vehicle we felt Kia Drayton should have covered this cost, which they didn't. After sharing a picture of the engine light faults, they did waive the £1 per mile cost but refused to incur the cost of transporting the vehicle back to Louth. This whole experience left us out of pocket £600, multiple near crash incidents and just completely stressed out, not what you want when you’re 6 months pregnant. Clearly a lot of these issues come from us being distance buyers is why we cannot recommend Drayton motors to anyone purchasing from afar, things may have been simpler if we lived locally. A final word of warning to anyone buying a Kia, be cautious of this issue with the DCT gearbox, it's very dangerous and we have since noticed lots of low mileage vehicles with multiple owners, it wouldn’t surprise me if this was the reason why. We will be buying a new car locally this time and it certainly won't be a Kia.

  Y D Drayton Motors Kia Louth
  Response from RJTK Automotive 22 hours ago

  Hi Miss Danily. I’m sorry that you have chosen to leave us such a disappointing review, but alongside your point of view on this situation I think it’s only right that we allow the general public to see our side of it. Upon purchasing the Sportage, we presented you with the opportunity to review the Distance Selling Regulations which outline both of our responsibilities when transacting from a distance. This clearly outlines what you need to do should you wish to return a vehicle which is actually no different to any other business. We were there for you from the moment you let us know you had suffered a problem and run through various options for you. As there was no warning light on the dashboard that would prompt to a running fault with the car, we suggested that you look to get the car diagnosed given that the issue you suffered didn’t present itself again once you had got the vehicle home. None of us could be sure of what the issue was without an expert diagnosing the problem. No-one could be certain of it being linked to the DCT gearbox and that’s just a theory that may not have foundation without diagnosis. We accepted your request to return the vehicle under the Distance Selling Right straight away and without objection. You signed this agreement prior to purchasing the car so you knew what the downsides were to dealing from a distance. We cannot treat anyone with any preference under FCA regulations and must treat all customers equally. Once you presented the engine management light being displayed too, we advised you that we would take the vehicle back under the Consumer Rights Act 2015’s short term right to reject. We advised this and we prompted this right for you to show that we are committed to helping people with concerns and issues. Not every sale we go through can be perfect, but we certainly put no barriers up and helped you all the way throughout. With regards to you having to cover the cost of returning the vehicle, this is also common throughout any retail experience. If you purchased a TV from on online retailer and opted to return it, they would insist you covered the cost too. It’s simply just something you have to do when purchasing from a distance. I’m sorry that this didn’t work out for you, but I certainly do not believe we have done anything wrong and we helped you quickly and efficiently all the way throughout. I wish you all the best with finding a vehicle more locally to you. Lee Jones (Head of Business).

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  2 days ago Rizwan Qureshi Drayton Motors Kia Louth
  Response from RJTK Automotive 2 days ago

  Hi Rizwan. Thank you so much for your 5 star review - we truly appreciate it and hope you enjoy your new car! Lee Jones (Head of Business).

• 
  2 days ago

  Excellent service from start to finish. Jason kindly sourced the car I was wanting and then Troy took me through the process, even sending detailed personalised videos of the vehicle. Friendly and professional service that I highly recommend to anyone looking for a new car.

  sophie morgan Drayton Motors Suzuki Boston
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  2 days ago

  Dear Lee, I am writing to express my sincere gratitude for the exceptional service that your company provided during the recent sale and collection of my new Kia Sportage, YT73KVY. I was impressed with the outstanding effort, patience, and attention to detail that went into the collection and handover process. Steven Chan, who assisted me, was an exemplary ambassador for your company. His willingness to go above and beyond to ensure my satisfaction was truly remarkable. His attitude was a refreshing change from the usual "get on with it" mentality that is all too common these days. My wife and I are extremely satisfied with the car and continue to be impressed with its features and capabilities. If we lived closer to your company, we would undoubtedly take advantage of the full range of services on offer with complete confidence. I will confirm with Steven when the V5 for my Mazda has been forwarded to you. You can also be assured I'll have no hesitation in highly recommending the company to colleagues dealt with in the surrounding area. Once more, thank you and Steven for a truly fulfilling experience that exceeded my expectations. Sincerely, P.S. Garrett

  PaulG Drayton Motors Kia Louth
  Response from RJTK Automotive 2 days ago

  Hi Paul. Thank you so much for your amazingly detailed review about your experience with Steven - it truly is appreciated! It was our absolute pleasure to do business and we really appreciated the trust you placed in us especially being so far away from us! Thank you once again for choosing us to buy your new Sportage from - we will always only ever be a call or an email away should you ever need anything in the future! Until we meet again, take care and enjoy your new car! Lee Jones (Head of Business).

• 
  2 days ago

  First purchase from Drayton. Cole and the team were very professional, helpful and trustworthy. Would definitely use again.

  Tom Major Drayton Motors Suzuki Boston
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  3 days ago The Groovy Cats Drayton Motors Kia Grantham
  Response from RJTK Automotive 3 days ago

  Good Morning, we are very disappointed to see your 1 Star review, so we can try and resolve any issues you may have had could you please email us at social@rjtkgroup.com with your full name, reg and contact number and I will forward to the Head of Business to investigate, many thanks

• 
  4 days ago

  I use the garage for all my services on my own and my wife's car , we both have kia cars the staff are very friendly and efficient.

  Chris Wilson Drayton Motors Kia Boston
  Response from RJTK Automotive 2 hours ago

  Thank you so much for your five star review Chris we really appreciate it. We're pleased you find the team to be friendly and efficient. We appreciate yours and your wife's custom and we look forward to seeing you again soon. All the best for now, from the team here at Drayton Kia.

• 
  5 days ago

  Collected our Kia ceed sportswagon last week. I couldn’t be happier. I would like to say a massive thank you to Lucas for literally going the extra mile to collect it from the Scunthorpe branch to bring it closer for us to test drive. We had three long weeks without a car and were using my brother to look around. Out of everywhere we visited we felt at ease asking any questions. Great information given with no pressure to buy. I was given the chance to test drive a similar model and Lucas went through any differences between that one and the one we had our eye on in Scunthorpe. Overall a great experience. Thanks again for all your help

  Natalie Loveday Drayton Motors Kia Boston
• 
  6 days ago

  Nice and friendly welcome , clean and everything spot on

  Matthew Elmes Wilson and Co Vauxhall Bolton
  Response from RJTK Automotive 4 days ago

  Hello Matthew, We're really happy that you enjoyed your experience ! We'll send your feedback to the entire Wilson and Co Vauxhall Bolton team. See you soon ! ???? Thanks Jonathan

• 
  6 days ago

  Dealt with Alan Carr. Absolute dream to deal with. Van was TIDY. Gutted it didn't have a cassette player to play some pleasure dome classics but you can't have everything

  steve arnold Drayton Motors Maxus Louth
  Response from RJTK Automotive 6 days ago

  Hi Steve. Thank you so much for your lovely review, it also made me chuckle so thanks for that! Such a shame about the cassette player, but we can’t have it all in life I guess ey?? Thanks again for your custom, enjoy your new van! Lee Jones (Head of Business).

• 
  6 days ago

  Me and my partner went to wilsons today too change our car our appointment was with Raymond Rushdi he was brilliant with us and made us quite comfortable about us picking our new car he didn't push at all on what to do on the decision we would recommend friends and family to go if they need a new car

  Ian Johnson Wilson and Co Vauxhall Bolton
  Response from RJTK Automotive 4 days ago

  Hello Ian, We are delighted to see your excellent appreciation and we wanted to thank you sincerely. We look forward to welcoming you again very soon. Regards Jonathan ????

• 
  1 week ago

  Great service from Mark. Great knowledge and not pushy or pressured. Pleasant experience and a lovely car. Thank you. However the company used to do fit EV chargers need to work on their systems which is no way a reflection on the salesperson or the dealership.

  Ginny Gregory Wilson and Co Vauxhall Grimsby
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  1 week ago

  Great experience from Dayton Motors and more specifically from Sean! He was accommodating and flexible when it came to test drive and pick up the car. He provided us with answers to all our enquiries. Highly recommend this place.

  Boris Nachev Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Boris. Thank you so very much for your amazing review about your experience with Sean, it was great to read it! I’m so pleased that he was accommodating and flexible to your requirements and found answers for you! Thanks again for your recommendation and we hope you enjoy your new car! Lee Jones (Head of Business).

• 
  1 week ago

  Sean was very helpful and knowledgeable for the car we wanted it to get. The experience was outstanding

  Stefania Petrou Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Stefania. Thank you so much for your lovely review about your experience with Sean, it was really nice to read! I’m so glad that Sean demonstrated his knowledge and was very helpful too, he prides himself on making sure you get the car that you want and will just guide you along the right path. So, thank you once again and enjoy your new Stonic! Lee Jones (Head of Business).

• 
  1 week ago James Honey Drayton Motors Suzuki Boston
• 
  1 week ago

  Nothing was too much trouble Raggi Singh was outstanding salesman

  mick thornberry Wilson and Co Vauxhall Scunthorpe
  Response from RJTK Automotive 1 week ago

  Thank you for your review, Mick! Raggi will be so pleased to read it and to know all is is well. Both he and the team are always committed to helping. Thank you, Rebecca - Head of Business

• 
  1 week ago

  Daniel and Jack made the experience of selecting, sorting out finance and collection of my car so so simple. Didn’t feel pressured at all and Dan was super reasonable with negotiating a price and term that suited me best! Absolutely in love with the car and Jack made the handover process super straightforward - two really professional and sound guys and I’d recommend them to anyone!

  Ashleigh Francis Drayton Motors Kia Grantham
  Response from RJTK Automotive 1 week ago

  Thank you again for taking the time to let us know how we did. The team at Grantham Kia strive to deliver a great level of service and I am pleased that we made the overall experience a great one. I will pass on your comments to the whole team but in particular yo Daniel and Jack. If you have any further questions, please give us a call or pop in and we will be happy to help

• 
  1 week ago

  Looked at swapping my sportage for a newer version, Richard arranged some test drives, helped me decide which model was best for me, even sorted the log book and car tax! He made the whole process go smooth, painless and hassle free and 48 hours later with thanks to the service team too!, I was driving off in my superb sportage. Definitely recommend Drayton kia!

  Andy Thirde Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Andy. Thank you once again for your repeat custom, it’s always our pleasure to help, especially when we get such high praise too! I’m really pleased that Richard keeps excelling for you, it’s the way it should be when you visit us time and time again, so thank you once more! We look forward to seeing you soon! Lee Jones (Head of Business).

• 
  1 week ago

  Fantastic car buying experience. Made simple and enjoyable from the moment I walked through the door. Salesman Sean was a pleasure to deal with. Had a no pressure helpful attitude and kept me well informed during the whole process. All the other staff at Drayton Motors are also excellent and seem genuinely interested in customers Many thanks indeed

  Trevor Grover Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Trevor. Thank you so very much for your kind words, it really is appreciated by Sean and myself! We strive to deliver and outstanding customer experience to all and I’m so pleased that you received that from Sean and other team members who you encountered too! We really hope you enjoy your new EV6 and wish you all the best with it! Lee Jones (Head of Business).

• 
  1 week ago

  Cannot thank Raj enough for his time and effort put into purchasing my daughters Peugeot!! Would recommend this car dealership just because they’re not pushy or hard selling their vehicles!! Thank you Raj for all your help.

  Carol Bevan Drayton Motors Kia Scunthorpe
  Response from RJTK Automotive 6 days ago

  Carol Bevan, we are so happy to read such a great review about Drayton Motors Kia Scunthorpe! kind regards Drayton KIA Scunthorpe

• 
  1 week ago

  Had one really bad experience with Wilson'shad a few cars off these people and it takes only one bad experience to put you off..not bought a car since

  William Dunn Wilson and Co Vauxhall Bolton
  Response from RJTK Automotive 1 week ago

  Dear William I hope you are well and i am disappointed that you have had a poor experience. Having not bought a car since would elude to the poor experience some time ago and it is unfortunate but any business can get things wrong on an odd occasion and it would seem from your review that you have had plenty of good experiences dealing with us. I am keen to return your faith in our business to 100% again and would welcome you to come in so i can sit with you and find that solution. I hope you have a wonderful day Regards Jonathan ????

• 
  1 week ago

  10/10 on all aspects of my experience with this company. From the word go you made welcome with a smile and a coffee(if you want). Lauren was brilliant with me. Explained everything with my purchase. Would definitely buy with these again.

  Diane Dale Wilson and Co Vauxhall Bolton
  Response from RJTK Automotive 1 week ago

  Hello Diane, Thanks for your comment ! We are very happy to know you've been pleased by your experience :) The entire Wilson and Co Bolton team wishes you a great day ! Hope to see you soon ! Regards, Jonathan ????

• 
  1 week ago

  Most efficient and pleasant staff,it is a pleasure to do business with them!

  simon shaw Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Simon. Thank you so much for your lovely review, it really is appreciated that you took the time out of your day to do so! Thank you also for your custom, we look forward to seeing you again whenever you may need us! Lee Jones (Head of Business).

• 
  1 week ago

  An absolute awful company staff are unhelpful and rude and will happily sell you cars that are broken, then deny any knowledge of this, then take there time to refund you and this is only after I complained to the motor ombudsman. Avoid at all costs ! I would also like to add that I brought said car on finance and even though I returned this car 2 weeks they are yet to sort out this finance e.g cancelling with finance company or paying this off. Avoid at all costs !!

  Jade Hoare Wilson and Co Vauxhall Grimsby
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  1 week ago Russ Bralsford Drayton Motors Suzuki Boston
• 
  1 week ago

  We picked up our new car yesterday. Its the 3rd car we've bought from here so they must be doing something right. As usual it was a great experience from start to finish, well maybe not handing over the money at the endThank you Cole for working out a great part exchange deal for us. If you want to buy a car from a dealership where you aren't pressured into buying a car, where they take time to sit down listen to what kind of car you are looking to buy and what price you are looking to pay we recommend Drayton motors. Good coffee as well

  Frank Drayton Motors Kia Boston
  Response from RJTK Automotive 1 week ago

  Frank, Thank you for taking the time to leave this stunning five star review, we really appreciate it, we'll ensure Cole receives your praise. Handing over the money is never nice but the shiny new car does make it a bit easier ???? We hope you have many miles of happy motoring and we look forward to seeing you again soon. All the best for now from all the team at Drayton Motors.

• 
  1 week ago

  Would recommend Drayton motors, the service was excellent. We dealt with Richard who was great (even ringing me on his day off to make sure the car would be ready at the right time). He was very friendly and made us feel at ease. Thanks Richard!

  Kathryn Cottingham Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Kathryn. Thank you so much for taking the time to leave us such a wonderful review about your experience with Richard. It’s really heartwarming to read your feedback and I’m so pleased that Richard displayed his ‘above and beyond’ approach with you, that was lovely to acknowledge so thank you! Enjoy your new car and we are always on hand if you need anything! All the best, Lee Jones (Head of Business).

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  1 week ago stephen broad Wilson and Co Vauxhall Bolton
  Response from RJTK Automotive 1 week ago

  stephen, Thank you for your comment ! We're proud to know that you are completely satisfied about your experience. Have a good day, Jonathan ????

• 
  2 weeks ago

  Faultless service. Sales agent spot on. Friendly and helpful. Will use again

  Nigel Price Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Nigel. Thank you so much for your lovely review about your experience with Sean, it truly is appreciated! We always enjoy seeing you in the dealership, so should you need any help with your foray in to EV ownership, you know exactly where we are! Thank you so much again, your repeat custom is very much appreciated! Lee Jones (Head of Business).

• 
  2 weeks ago

  I went to Vauxhall Bolton today and I have been assisted by Ramon and have purchased a White corsa which I have been looking for a while now. Raymon was very helpful and allowed me to buy my car comfortabley with loads of information regarding the car and warranty etc.

  Aaron 03 Wilson and Co Vauxhall Bolton
  Response from RJTK Automotive 2 weeks ago

  Hello Aaron, Thank you for your positive assessment. It means a lot to us to know that you enjoyed your experience with us. We hope to see you again soon! Thanks again Jonathan ????

No reviews available