Question 1

How do electric vehicles work?

Accepted Answer

Electric vehicles are powered purely by rechargeable batteries. They do not rely on petrol or diesel. The  batteries control the electric motors which then power the wheels. The battery can then be charged via a wall socket (at home) or dedicated charging point (found at multiple locations).

Question 2

Are electric cars quiet?

Accepted Answer

Yes! Almost silent, due to the absence of a gas-powered engine. In fact, some electric cars make an artifical noise, so that they don't go unnoticed by pedestrians.

Question 3

How fast are electric cars?

Accepted Answer

At lightning speed! Well, not quite... electric cars don't use a traditional gearbox, so the torque produced by the electric motors can see EVs reach from 0-60mph in under 3 seconds.

Question 4

How far can an electric car travel?

Accepted Answer

Most EVs in the market average 200 miles between charges, with some models boasting a range of nearly 300 miles.

Question 5

How long will an electric car last?

Accepted Answer

Electric cars are just as durable as their petrol or diesel counterparts. The expected life expetancy of modern EVs is 15-20 years, or 200,000 miles - the same as traditional fuel vehicles.

Question 6

Are electric cars environmentally friendly?

Accepted Answer

EVs are environmentally friendly in many ways. They don't emit carbon emissions like traditional fuel cars and they create very little noise pollution.

Question 7

Are electric cars safe?

Accepted Answer

Electric cars are as safe to drive as traditional fuel vehicles.

Question 8

What does BEV mean?

Accepted Answer

BEV stands for Battery Electric Vehicles. A BEV is all-electric and uses no traditional fuel.

Question 9

What is the difference between BEV and PHEV?

Accepted Answer

A PHEV operates by both electric battery and traditional fuel. The car will usually run on electric power until the battery is depleted, then it will switch over to traditional fuel for the remainder of the journey. A BEV is only fueled by the electric battery.

Question 10

What are the benefits of owning an electric car?

Accepted Answer

EVs are cheaper to run due to lower running costs, cheaper to maintain due to less mechanical parts and, lower company car tax, government grants, free charging stations and they’re better for the environment.

Question 11

Are electric cars reliable?

Accepted Answer

Electric vehicles are naturally more reliable than their traditional fuel counterparts, due to there being less mechanical parts to go wrong. Irrespective of manufacturer warranty for your car, your battery comes with an 8 year warranty.

Question 12

How long do electric batteries last?

Accepted Answer

All new batteries are under warranty for 8 years. However there are a number of factors that can affect battery lifespan such as temperature and overcharging.

Question 13

How often do you have to replace the battery?

Accepted Answer

This will depend on the manufacturer warranty as well as the usage – on average most batteries will be replaced every 5-8 years. The batteries can then be sent for recycling.

Question 14

Where can I charge my electric car?

Accepted Answer

You can charge an electric car at your home or at a public charging station. If you need to find a charging station, you can find them here: https://www.zap-map.com/

Question 15

How long does an electric car take to charge?

Accepted Answer

Charging times can depend on both th battery size and the charging point. Slow Charger (up to 3kw), Fast chargers (7-22kw), Rapid chargers (43-120kw), Super chargers (150kw).

Question 16

Are charging stations free to use?

Accepted Answer

Some public charging stations are free to use, however the rapid chargers available at service stations and the like are usually chargable. You can subscribe to charging services nationwide for even better value charging.
A typical electric car (60kw battery/200 mile range) will cost you around £9 to charge at home, most work places that have installed electric chargers will offer free charging as will public charge points at supermarkets/car parks. Rapid charging points will usually cost under £10 for a 30 min charge (100 mile range) and will most commonly be found at motorway service stations.

Question 17

Do all electric vehicles use the same plug?

Accepted Answer

No, most EVs will be supplied with 2 charging cables. A mode 2 charging cable which is used for connecting your car to an ordinary domestic socket (3 pin plug) for at-home charging, and a Mode 3 charging cable which will connect your car to the charging station.

Question 18

What does the 8 years Roadside Assistance Cover?

Accepted Answer

Electric All In provides 8 years of roadside support for breakdowns, punctures, and emergencies. If repairs aren’t possible on-site, towing to the nearest Vauxhall repairer is included, with options for a courtesy vehicle or hotel accommodation if needed. The 8 years roadside assisstance is on the car not the owner, so its transferable if you decide to sell the car.

Question 19

What happens if i run out of battery during a trip?

Accepted Answer

Electric All In offers 8 years of mobile charging assistance, covering up to 3 assistance calls per year. If your battery runs out, on-site recharging or towing to a nearby charging station (within 50m) will keep you on the road.

Question 20

How do I get a home charger installation?

Accepted Answer

Speak to Wilson and Co at the time of placing an order. Your local Co dealer will submit a referral to Octopus Energy and Octopus will contact you via email to arrange your charger installation.
For more information about Octopus Energy EV charger installations, please visit https://octopus.energy/ev-charger-faq/

Question 21

What is the Ohme Wallbox?

Accepted Answer

The Ohme Home Pro is convenient home charging solution for your vehicle. It comes with an app for remote charging control. Upgrades and installation support are available based on your needs. Integrates with the Intelligent Octopus Go tariff, available through Octopus Energy, so you can charge your EV conveniently and cheaply.
Specification: 3 year warranty & 7.4kW charging. 170mm (H) x 200mm (W) x 100mm (D)

Question 22

How do I get 10,000 free miles?

Accepted Answer

Once your Ohme home charger has been installed, Octopus will send you an email to opt to upgrade to their Octopus GO Tariff which will allow you to redeem your 10,000 free miles when upgrading to the energy tariff. The email will contain a promo code which you will need to enter on the Octopus Energy website.

Question 23

What are the public charging options?

Accepted Answer

Charge with ease at public charging points that cover across the Nation with our partners. Select either Octopus Electroverse with nearly 1 million chargers or charge while doing your weekly shop at your local Tesco via their Podpoint charging network.

Question 24

What do the connected services include?

Accepted Answer

Electric All In comes with 6 months of Connect PLUS Pack. Its services include real-time navigation, remote access to vehicle status, battery monitoring, and more, so you stay informed and connected with your EV wherever you go. And using your Vauxhall app, by finding optimal charging stops along the way, so you’re always within reach of a power source.

Question 25

What long-term value does Electric All In provide?

Accepted Answer

Electric All In minimises maintenance costs, streamlines electric vehicle use, and enhances reliability for the long term, giving you unmatched convenience and peace of mind.  
Discover Running Costs

Question 26

Where can I find the terms and conditions of the Electric All In programme?

Accepted Answer

Please read full terms and conditions by clicking here

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