• 
  17 hours ago

  PROCEED WITH CAUTION IF BUYING FROM A DISTANCE! We feel like it's import to share our experience as distance buyers with Kia motors Drayton. We decided to purchase a Black Kia Sportage GT Line S as our first family car, we are expecting in August. The experience initially was great, Sean was very helpful, sent us a number of videos and reassured us that they sold to customers all over the country, and if we purchased the vehicle and weren’t satisfied, it could be returned for a full refund. As there are many good reviews for this business we felt like comfortable proceeding on this basis. We transfered £18,600 for the black Kia Sportage GT Line S, a 2019 model with low mileage. It was a 416 mile round trip to collect the vehicle, there was a viewing and a part exchange which was all fine and I set off driving the 208 mile journey home. 70 miles into the journey the car malfunctioned on a busy duel carriage way roundabout, when accelerating from the traffic lights. Upon pressing the accelerator the dual clutch Transmission (automatic gearbox) couldn't get into the correct mode to accelerate, meaning when pulling out from a junction the car had no power, this nearly caused a major crash and I managed to crawl into a lay-by. A terrifying experience as I am 6 months pregnant and had no reception to call my partner. After turning the engine on and off, it started as normal but the car had issues several times on the way home, trying to overtake a car in the slow lane the vehicle couldn’t accelerate above 60 mph. So given this traumatic experience we wanted to immediately return the vehicle, which is where everything became difficult. We were told we could be fully refunded but it was our responsibility to return the vehicle to there site (even though the vehicle was clearly unsafe to drive and the engine light on indicating something is wrong), the other option is take this vehicle to a local garage to get it diagnosed, so we enquired about this and there is a 4week wait for an appointment, but realistically after spending £18,600 pounds waiting a month without a vehicle to have this clear issue "diagnosed" just wasn't something we had the time or interest in doing. We now know this is a common issue with these vehicles just google "Gt Line DCT auto problemAs it's our responsibility to return this vehicle I have to drive a dangerous vehicle 208 miles as well as being charged £1 per mile driven, or incur the cost of getting it transported on the back of a low loader, which I opted for in the end, given the clear issue with the vehicle we felt Kia Drayton should have covered this cost, which they didn't. After sharing a picture of the engine light faults, they did waive the £1 per mile cost but refused to incur the cost of transporting the vehicle back to Louth. This whole experience left us out of pocket £600, multiple near crash incidents and just completely stressed out, not what you want when you’re 6 months pregnant. Clearly a lot of these issues come from us being distance buyers is why we cannot recommend Drayton motors to anyone purchasing from afar, things may have been simpler if we lived locally. A final word of warning to anyone buying a Kia, be cautious of this issue with the DCT gearbox, it's very dangerous and we have since noticed lots of low mileage vehicles with multiple owners, it wouldn’t surprise me if this was the reason why. We will be buying a new car locally this time and it certainly won't be a Kia.

  Y D Drayton Motors Kia Louth
  Response from RJTK Automotive 17 hours ago

  Hi Miss Danily. I’m sorry that you have chosen to leave us such a disappointing review, but alongside your point of view on this situation I think it’s only right that we allow the general public to see our side of it. Upon purchasing the Sportage, we presented you with the opportunity to review the Distance Selling Regulations which outline both of our responsibilities when transacting from a distance. This clearly outlines what you need to do should you wish to return a vehicle which is actually no different to any other business. We were there for you from the moment you let us know you had suffered a problem and run through various options for you. As there was no warning light on the dashboard that would prompt to a running fault with the car, we suggested that you look to get the car diagnosed given that the issue you suffered didn’t present itself again once you had got the vehicle home. None of us could be sure of what the issue was without an expert diagnosing the problem. No-one could be certain of it being linked to the DCT gearbox and that’s just a theory that may not have foundation without diagnosis. We accepted your request to return the vehicle under the Distance Selling Right straight away and without objection. You signed this agreement prior to purchasing the car so you knew what the downsides were to dealing from a distance. We cannot treat anyone with any preference under FCA regulations and must treat all customers equally. Once you presented the engine management light being displayed too, we advised you that we would take the vehicle back under the Consumer Rights Act 2015’s short term right to reject. We advised this and we prompted this right for you to show that we are committed to helping people with concerns and issues. Not every sale we go through can be perfect, but we certainly put no barriers up and helped you all the way throughout. With regards to you having to cover the cost of returning the vehicle, this is also common throughout any retail experience. If you purchased a TV from on online retailer and opted to return it, they would insist you covered the cost too. It’s simply just something you have to do when purchasing from a distance. I’m sorry that this didn’t work out for you, but I certainly do not believe we have done anything wrong and we helped you quickly and efficiently all the way throughout. I wish you all the best with finding a vehicle more locally to you. Lee Jones (Head of Business).

• 
  2 days ago Rizwan Qureshi Drayton Motors Kia Louth
  Response from RJTK Automotive 1 day ago

  Hi Rizwan. Thank you so much for your 5 star review - we truly appreciate it and hope you enjoy your new car! Lee Jones (Head of Business).

• 
  2 days ago

  Dear Lee, I am writing to express my sincere gratitude for the exceptional service that your company provided during the recent sale and collection of my new Kia Sportage, YT73KVY. I was impressed with the outstanding effort, patience, and attention to detail that went into the collection and handover process. Steven Chan, who assisted me, was an exemplary ambassador for your company. His willingness to go above and beyond to ensure my satisfaction was truly remarkable. His attitude was a refreshing change from the usual "get on with it" mentality that is all too common these days. My wife and I are extremely satisfied with the car and continue to be impressed with its features and capabilities. If we lived closer to your company, we would undoubtedly take advantage of the full range of services on offer with complete confidence. I will confirm with Steven when the V5 for my Mazda has been forwarded to you. You can also be assured I'll have no hesitation in highly recommending the company to colleagues dealt with in the surrounding area. Once more, thank you and Steven for a truly fulfilling experience that exceeded my expectations. Sincerely, P.S. Garrett

  PaulG Drayton Motors Kia Louth
  Response from RJTK Automotive 1 day ago

  Hi Paul. Thank you so much for your amazingly detailed review about your experience with Steven - it truly is appreciated! It was our absolute pleasure to do business and we really appreciated the trust you placed in us especially being so far away from us! Thank you once again for choosing us to buy your new Sportage from - we will always only ever be a call or an email away should you ever need anything in the future! Until we meet again, take care and enjoy your new car! Lee Jones (Head of Business).

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  3 days ago The Groovy Cats Drayton Motors Kia Grantham
  Response from RJTK Automotive 2 days ago

  Good Morning, we are very disappointed to see your 1 Star review, so we can try and resolve any issues you may have had could you please email us at social@rjtkgroup.com with your full name, reg and contact number and I will forward to the Head of Business to investigate, many thanks

• 
  4 days ago

  I use the garage for all my services on my own and my wife's car , we both have kia cars the staff are very friendly and efficient.

  Chris Wilson Drayton Motors Kia Boston
• 
  5 days ago

  Collected our Kia ceed sportswagon last week. I couldn’t be happier. I would like to say a massive thank you to Lucas for literally going the extra mile to collect it from the Scunthorpe branch to bring it closer for us to test drive. We had three long weeks without a car and were using my brother to look around. Out of everywhere we visited we felt at ease asking any questions. Great information given with no pressure to buy. I was given the chance to test drive a similar model and Lucas went through any differences between that one and the one we had our eye on in Scunthorpe. Overall a great experience. Thanks again for all your help

  Natalie Loveday Drayton Motors Kia Boston
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  1 week ago

  Great experience from Dayton Motors and more specifically from Sean! He was accommodating and flexible when it came to test drive and pick up the car. He provided us with answers to all our enquiries. Highly recommend this place.

  Boris Nachev Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Boris. Thank you so very much for your amazing review about your experience with Sean, it was great to read it! I’m so pleased that he was accommodating and flexible to your requirements and found answers for you! Thanks again for your recommendation and we hope you enjoy your new car! Lee Jones (Head of Business).

• 
  1 week ago

  Sean was very helpful and knowledgeable for the car we wanted it to get. The experience was outstanding

  Stefania Petrou Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Stefania. Thank you so much for your lovely review about your experience with Sean, it was really nice to read! I’m so glad that Sean demonstrated his knowledge and was very helpful too, he prides himself on making sure you get the car that you want and will just guide you along the right path. So, thank you once again and enjoy your new Stonic! Lee Jones (Head of Business).

• 
  1 week ago

  Daniel and Jack made the experience of selecting, sorting out finance and collection of my car so so simple. Didn’t feel pressured at all and Dan was super reasonable with negotiating a price and term that suited me best! Absolutely in love with the car and Jack made the handover process super straightforward - two really professional and sound guys and I’d recommend them to anyone!

  Ashleigh Francis Drayton Motors Kia Grantham
  Response from RJTK Automotive 6 days ago

  Thank you again for taking the time to let us know how we did. The team at Grantham Kia strive to deliver a great level of service and I am pleased that we made the overall experience a great one. I will pass on your comments to the whole team but in particular yo Daniel and Jack. If you have any further questions, please give us a call or pop in and we will be happy to help

• 
  1 week ago

  Looked at swapping my sportage for a newer version, Richard arranged some test drives, helped me decide which model was best for me, even sorted the log book and car tax! He made the whole process go smooth, painless and hassle free and 48 hours later with thanks to the service team too!, I was driving off in my superb sportage. Definitely recommend Drayton kia!

  Andy Thirde Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Andy. Thank you once again for your repeat custom, it’s always our pleasure to help, especially when we get such high praise too! I’m really pleased that Richard keeps excelling for you, it’s the way it should be when you visit us time and time again, so thank you once more! We look forward to seeing you soon! Lee Jones (Head of Business).

• 
  1 week ago

  Fantastic car buying experience. Made simple and enjoyable from the moment I walked through the door. Salesman Sean was a pleasure to deal with. Had a no pressure helpful attitude and kept me well informed during the whole process. All the other staff at Drayton Motors are also excellent and seem genuinely interested in customers Many thanks indeed

  Trevor Grover Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Trevor. Thank you so very much for your kind words, it really is appreciated by Sean and myself! We strive to deliver and outstanding customer experience to all and I’m so pleased that you received that from Sean and other team members who you encountered too! We really hope you enjoy your new EV6 and wish you all the best with it! Lee Jones (Head of Business).

• 
  1 week ago

  Cannot thank Raj enough for his time and effort put into purchasing my daughters Peugeot!! Would recommend this car dealership just because they’re not pushy or hard selling their vehicles!! Thank you Raj for all your help.

  Carol Bevan Drayton Motors Kia Scunthorpe
  Response from RJTK Automotive 6 days ago

  Carol Bevan, we are so happy to read such a great review about Drayton Motors Kia Scunthorpe! kind regards Drayton KIA Scunthorpe

• 
  1 week ago

  Most efficient and pleasant staff,it is a pleasure to do business with them!

  simon shaw Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Simon. Thank you so much for your lovely review, it really is appreciated that you took the time out of your day to do so! Thank you also for your custom, we look forward to seeing you again whenever you may need us! Lee Jones (Head of Business).

• 
  1 week ago

  We picked up our new car yesterday. Its the 3rd car we've bought from here so they must be doing something right. As usual it was a great experience from start to finish, well maybe not handing over the money at the endThank you Cole for working out a great part exchange deal for us. If you want to buy a car from a dealership where you aren't pressured into buying a car, where they take time to sit down listen to what kind of car you are looking to buy and what price you are looking to pay we recommend Drayton motors. Good coffee as well

  Frank Drayton Motors Kia Boston
  Response from RJTK Automotive 1 week ago

  Frank, Thank you for taking the time to leave this stunning five star review, we really appreciate it, we'll ensure Cole receives your praise. Handing over the money is never nice but the shiny new car does make it a bit easier ???? We hope you have many miles of happy motoring and we look forward to seeing you again soon. All the best for now from all the team at Drayton Motors.

• 
  1 week ago

  Would recommend Drayton motors, the service was excellent. We dealt with Richard who was great (even ringing me on his day off to make sure the car would be ready at the right time). He was very friendly and made us feel at ease. Thanks Richard!

  Kathryn Cottingham Drayton Motors Kia Louth
  Response from RJTK Automotive 1 week ago

  Hi Kathryn. Thank you so much for taking the time to leave us such a wonderful review about your experience with Richard. It’s really heartwarming to read your feedback and I’m so pleased that Richard displayed his ‘above and beyond’ approach with you, that was lovely to acknowledge so thank you! Enjoy your new car and we are always on hand if you need anything! All the best, Lee Jones (Head of Business).

• 
  2 weeks ago

  Faultless service. Sales agent spot on. Friendly and helpful. Will use again

  Nigel Price Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Nigel. Thank you so much for your lovely review about your experience with Sean, it truly is appreciated! We always enjoy seeing you in the dealership, so should you need any help with your foray in to EV ownership, you know exactly where we are! Thank you so much again, your repeat custom is very much appreciated! Lee Jones (Head of Business).

• 
  2 weeks ago

  Great service from start to finish I’m really pleased with the car, Sean couldn’t do enough to make sure we were happy with everything All round the experience was brilliant

  paul engstrom Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Paul. Thank you so much for your lovely review - it’s really great to know that we have looked after you! Should you ever need anything again, please don’t hesitate to get in touch, but for now, take care and all the very best! Lee Jones (General Manager).

• 
  2 weeks ago

  I can say confidently that the knowledge Sammy had to advise me on a suitable car was excellent. Very patient and I am feeling super happy with first NEW EV! Sean also helped well when I came to collect my car and was nice and his and Sammys manager Liam is fantastic!

  Deana Grantham Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Deana. Thank you so much for your lovely review about your experience firstly with Sammy - then with Sean and Liam too! It’s always our pleasure to help and I’m so glad that we got you on the journey to EV driving - all within a matter of a couple of weeks or so too! How exciting!!! We look forward to looking after you over the next few years - but for now, enjoy your lovely new EV! Lee Jones (General Manager).

• 
  2 weeks ago

  Sean in sales was extremely helpful and knowledgeable when we were looking for a new car. He spent time with us and fully understood our requirements. Would definitely recommend him to anyone looking for a new or used car.

  Doug & Louise Home Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Doug & Louise. Thank you so much for your lovely review about your experience with Sean! I am sorry that it didn’t work out for us all on this occasion, but when the time is right for you both, please don’t hesitate to get back in touch with Sean who will always be on hand to help you! All the very best for now, Lee Jones (General Manager).

• 
  2 weeks ago

  We purchased a fantastic Kia Sorento from Drayton Kia Louth! Working in the trade ourselves we very much understand and appreciate how helpful Sean Faggetter was during our buying experience. He was even gracious enough to share his cream eggs with us. Our only criticism was that despite initially being told we could purchase a towbar it turned out Kia no longer provide the relevant parts so we were unable to complete with the towbar but the car is really fantastic and a great condition. Thanks Sean.

  Sean Campbell Simon Parry Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Mr Parry. Thank you so much for your wonderful review - albeit with the frustration about the towbar. It’s really humbling to know, that having worked in the trade yourselves, you appreciated Sean’s wonderful level of service! I’m sorry about the towbar though, it was showing as available to order on the system, only for us then to receive an email from Kia’s Distribution Centre to say that there’s no longer any stock. I think it may be due to the generation of Sorento, but I do apologise for the inconvenience caused and do hope you can find a suitable resolution for yourselves. Thank you once again for your custom and we will always be on hand to help in the future too. For now though, all the very best, Lee Jones (General Manager).

• 
  2 weeks ago

  Came here after a poor experience with another Kia dealership. Brilliant customer service when I had issues with my car - very clear with what needed work and got me booked in quickly. Very friendly staff, thank you!

  Emily Walton Drayton Motors Kia Grantham
  Response from RJTK Automotive 1 week ago

  Thank you again for taking the time to let us know how we did. The team strive to deliver a great level of service so I am really pleased when we get feedback to show we are doing the right things. If you ever need anything else from us, please feel free to give us a call or stop by.

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  2 weeks ago Donna Riley Drayton Motors Kia Scunthorpe
  Response from RJTK Automotive 1 week ago

  Hi Donna Riley, thank you so much for your positive comments about Drayton Motors Kia Scunthorpe! Kind regards Drayton Kia Scunthorpe

• 
  2 weeks ago

  Excellent customer service throughout the process by Sean Faggetter who was informative and kept me fully informed of what was happening. Car buying should always be this way, no pressure, just like minded others giving you the information you need Thank you Sean

  Danny Maxwell Drayton Motors Kia Louth
  Response from RJTK Automotive 2 weeks ago

  Hi Danny. Thank you so much for your lovely review about your experience with Sean, it truly is appreciated! We’re always here and on hand to help you with anything else you may need - so just bear us in mind whenever you need us! All the very best, Lee Jones (General Manager).

• 
  2 weeks ago

  Generally speaking a wonderful experience buying a used car. Kyle was very helpful and attended to all queries pre sale to help ensure we had all relevant information to hand. Any prep required prior to arrival was carried out and when a couple of issues relating to wear and tear we're highlighted they arranged to sort out other than the brake discs which ideally should have been replaced as was the advice given to us. Overall good experience.

  Imran Hussain Drayton Motors Kia Scunthorpe
  Response from RJTK Automotive 1 week ago

  Thank you again for taking the time to let us know how Kyle did. We hope you have a great day! kind regards Drayton Kia Scunthorpe

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  3 weeks ago

  Thank you everyone at Drayton Motors Louth, for making our choice of a new car such a pleasant experience. Everyone was so helpful, warm and friendly. A special thank you to Sean, who was fantastic. Nothing was too much trouble. He was always willing to go that extra mile, no matter what we asked of him and kept us informed at every stage. Wonderful service throughout

  Maureen Holt Drayton Motors Kia Louth
  Response from RJTK Automotive 3 weeks ago

  Hi Maureen. Thank you so very much for your lovely review of your experience with Sean. I am pleased that you have maintained that level of enjoyment through a long wait for your new car to come, I guess that goes to show that we really did look after you as you said! I really hope you enjoy your new Niro and we look forward to seeing you again in the future should you ever be in the area! Lee Jones (General Manager).

• 
  3 weeks ago

  Had the pleasure of dealing with Drayton motors recently , we genuinely felt like valued customers from the moment we entered the showroom , it was nice that we where acknowledged by a sales person and told if you need any help just give me a shout , excellent as this is how we like it and not the hard handcuff sales technique some companies use , we where treat very professionally by Sean Faggetter who was very knowledgeable in the products on sale , many thanks for your assistance and we will be back soon to purchase a used Kia

  Paul Drayton Motors Kia Louth
  Response from RJTK Automotive 3 weeks ago

  Hi Paul. Thank you so much for your honest review about your experience with Sean, it’s truly nice to hear that we gave you the time and space to peruse the forecourt at your own leisure! You’re more than welcome back when the time is right for you - so we shall look forward to seeing you soon I hope! All the very best for now, Lee Jones (General Manager).

• 
  3 weeks ago

  Richard was really helpful & friendly, throughout the process. He was knowledgeable & helped me understand my car as it’s electric, which is new to me. Thank you again :)

  Heather Locke Drayton Motors Kia Louth
  Response from RJTK Automotive 3 weeks ago

  Hi Heather. Thank you so much for your amazing review about your experience with us and, in particular, Richard. Richard’s experience is vital in situations like yours with people going to EV’s for the first time so I’m really pleased that he’s given you the support, guidance and confidence to explore the world of electric! Enjoy your new car, Lee Jones (General Manager),

• 
  3 weeks ago

  Bought a kia ceed from sean at Drayton motors, excellent sale person makes you feel at home had a laugh with him

  Gregory Smith Drayton Motors Kia Louth
  Response from RJTK Automotive 3 weeks ago

  Hi Gregory. Thank you much for your lovely review of your experience - I can’t say there’s many customers that don’t have a good laugh when they deal with Sean so that’s great to hear that you did too! Thank you for your custom, enjoy your new Ceed! Lee Jones (General Manager).

• 
  3 weeks ago

  We have just bought our new Kia Sportage from Drayton Motors in Louth. Sean, the salesman, was excellent. We spent quite a bit of time with him and nothing was too much trouble. He was very professional and friendly. We met a number of staff who helped make this experience a pleasure. Would recommend them and we will be returning to this dealership.

  Kate T Drayton Motors Kia Louth
  Response from RJTK Automotive 3 weeks ago

  Hi Kate. Thank you so much for your lovely review, it certainly was a pleasure to read it! I’m so pleased that you mentioned that quite a few people you met throughout were pleasant and I’m delighted that Sean also gave you a great level of service! Thank you so much for your business and enjoy your new car! Lee Jones (General Manager).

• 
  3 weeks ago

  Great experience, picked up the car and just as it said on the advert. Sean was very helpful I couldn't have asked for more. He even put petrol in the car to get me home.

  anthony mendick Drayton Motors Kia Louth
  Response from RJTK Automotive 3 weeks ago

  Hi Anthony. Thank you so much for your lovely review about your experience with us. I would also like to thank you for trusting us with your purchase and I’m so pleased that we delivered - it was absolutely our pleasure! Enjoy your lovely new car and all the very best for now. Lee Jones (General Manager).

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