RJTK Companies Information, Legal and Finance Disclaimers

1. Company & Regulatory Information

• Wilson & Co (Motor Sales) Ltd t/a Wilson & Co

  Wilson and Co (Motor Sales) Ltd. Hewitts Avenue, Hewitts Circus, Grimsby, North East Lincolnshire, DN36 4SE. Company No. 03503183

  Wilson & Co (Motor Sales) Ltd. are authorised and regulated by the Financial Conduct Authority (FRN 308650) for consumer credit and insurance distribution activities.

• Wilson & Co (Kia) Ltd t/a Drayton Motors

  Wilson & Co (Kia) Ltd, Hewitts Avenue, Hewitts Circus, Grimsby, N.E. Lincolnshire, DN36 4SE Company No. 08332322

  Wilson & Co (Kia) Ltd. are authorised and regulated by the Financial Conduct Authority (FRN 600180) for consumer credit and insurance distribution activities.

• S Cropley & Co Ltd. t/a Drayton Motors Suzuki

  S. Cropley & Co Ltd., Hewitts Avenue, Hewitts Circus, Grimsby, N.E. Lincolnshire Company No. 01615977

  S Cropley & Co Ltd, t/a Drayton Motors Suzuki is an Appointed Representative of Wilson & Co (Kia) Ltd. which is authorised and regulated by the Financial Conduct Authority (FRN 600180). Wilson & Co ( Kia) Ltd’s permissions as a Principal Firm allow S Cropley & Co Ltd to act as a credit broker, not a lender, for the introduction to a limited number of finance providers and to act as an agent on behalf of the insurer for insurance distribution activities only.

   

  2. Credit Broking & Finance Disclosure

  All companies listed above act as credit brokers, not lenders.

  We work with a panel of carefully selected finance providers who may be able to offer you finance for your vehicle purchase.

  • We do not charge a fee for credit?broking services.

  • We may receive a commission from the lender for introducing you to them.

  • Commission amounts may vary depending on the lender, product, or other factors.

  You are entitled to request information about the nature or amount of commission we may receive. This will be provided in writing before you proceed with your finance application.

   

  3. Administration Fee

  A £99 administration fee applies to all vehicle purchases. This fee covers vehicle documentation, preparation, and associated administrative processes.

   

  4. Accuracy of Website Information, Images & Offers

  We aim to ensure all information on our website is accurate and up to date. However:

  • Vehicle images are for illustration purposes only.

  • Specifications, features, colours, and mileage may vary.

  • Prices, offers, and promotions are subject to availability and may change without notice.

  • Finance examples are representative and may vary based on individual circumstances.

  • Errors and omissions are excepted.

  Customers should confirm full details with a member of our team before purchase.

   

  5. Call Recording

  Inbound calls may be recorded for training, monitoring, and quality assurance. Recordings are handled in accordance with data protection legislation.

  6. Complaints Procedure

  We are committed to delivering excellent service. If something goes wrong, we want to put it right.

  How to Make a Complaint

  You can contact the relevant dealership with the contact details found by clicking here.

  What Happens Next

  • We will acknowledge your complaint within 48 hours

  • We aim to provide a final response within 8 weeks.

  • If we cannot meet this timeframe, we will explain why and advise when you can expect a resolution.

  If You Are Not Satisfied

  You may refer your complaint to the Financial Ombudsman Service (FOS):

  Website: financial?ombudsman.org.uk Phone: 0800 023 4567

  You must refer your complaint within 6 months of receiving our final response.

   

  7. Vulnerable Customers

  We recognise that some customers may require additional support. If you feel you may be vulnerable or need extra assistance, please let us know so we can ensure you receive the appropriate help and information.

   

  8. Data Protection & Privacy

  We process personal data in accordance with UK data protection legislation. For full details on how we collect, use, and store your information, please refer to our Privacy Policy.

   

  9. Insurance Distribution

  Where applicable, we may act on behalf of the insurer for insurance distribution activities. This may include presenting insurance products, assisting with applications, and handling related documentation.

   

  10. Distance Selling & Consumer Rights

  If you purchase a vehicle or service remotely, you may have additional rights under consumer legislation. These rights will be clearly explained at the point of sale and in your order documentation.

  11. Website Terms of Use

  By using our website, you agree to:

  • Use the site for lawful purposes

  • Not misuse or attempt to compromise the website

  • Accept that content may change without notice

  • Understand that we are not liable for third?party website links

  Full terms can be provided upon request.