Please Wait
This won't take a moment...
We are here to listen
We welcome all feedback, including reviews, comments and suggestions about your experience with us. Your feedback helps us understand what we are doing well and where we can improve.
If you have a concern, most issues can be resolved quickly by speaking with your usual point of contact or their line manager within the department.
If you feel your concern has not been resolved or you would like to make a formal complaint, you can escalate this to the Head of Business using the contact details below. They will review your complaint in line with our complaints procedure and ensure it is handled fairly and promptly.
-
What you need to provide
To help us investigate your complaint, if you have not already done so, please provide the following information ideally in writing or by completing teh form at the bottom of this page:
- Full Name
- Vehicle details (if applicable)
- A day time telephone number where you can be contacted
- Details of your complaint of concern and any details of who you have previously spoken with
- Details of what you would like to happen to resolve the situation
-
How we will respond
- The person investigating the complaint will contact you within 48 hours (depending on the complaint this could be sooner) to confirm their contact details and provide any immediate update
- We will do our best to resolve the complaint as soon as possible. If it is not resolved immediately, we will update you every 5 working days
- Whilst the Motor Ombudsman allows 8 weeks to resolve a complaint, we would aim to resolve and confirm the outcome in writing within 4 weeks
-
Vauxhall, Peugeot, KGM and BYD Bolton
Jack Eastwood
Head of Business
Manchester Road
Bolton
BL3 2NY -
Vauxhall Scunthorpe
Jason Carter
Market Area Head of BusinessMoorwell Road,
Scunthorpe,
North Lincolnshire,
DN17 2SY -
Vauxhall & Peugeot Grimsby
Jason Carter
Market Area Head of BusinessHewitts Avenue
Hewitts Circus
Grimsby
DN36 4SE -
Kia & Omoda|Jaecoo Louth
Gareth Grasham
Head of BusinessDrayton Motors Louth
North Holme Road,
Louth,
Lincolnshire,
LN11 0HQ -
Kia Scunthorpe
Chris Pavlou
Head of BusinessDrayton Motors Kia Scunthorpe
6 Mannaberg Way,
Scunthorpe,
North Lincolnshire,
DN15 8XF -
Kia & OMODA|Jaecoo Grantham
Lee Jones
Head of Business
Drayton Motors Kia Grantham
Spittlegate Level,
Grantham,
Lincolnshire,
NG31 7UH -
Suzuki, BYD & KGM Boston
Paul Watkins-Groves
Head of BusinessDrayton Motors Suzuki Boston
Frith Bank,
Boston,
Lincolnshire,
PE22 7BD -
Kia Boston
Paul Watkins-Groves
Head of BusinessDrayton Motors Kia Boston
The Drayton,
Swineshead,
Boston,
Lincolnshire,
PE20 3JP -
Dispute Resolution
Where your complaint cannot be resolved, once you have exhausted our internal process and received a final written response you may refer the dispute to one of the following Alternate Dispute Resolution (ADR) processes.
Where your complaint does relate to a financial services:
If your complaint is regarding a financial service provided by Wilson and Co, you may refer your complaint to the Financial Ombudsman Service. To find out more visit http://www.financial-ombudsman.org.uk/consumer/complaints.htm
You can call them on 0800 023 4 567 (calls to this number are now free on mobile phones and landlines) or 0300 123 9 123 (calls to this number cost no more than calls to 01 and 02 numbers). Lines are open Monday to Friday from 8am to 8pm and on Saturday from 9am to 1pm.
Where your complaint does not relate to a financial service:
We have subscribed to Motor Codes of Practice. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. To find out more visit https://www.themotorombudsman.org/about
You can call them on 0345 241 3008 (option 1). Lines are open between 9am to 5pm Monday to Friday.
-
One Moment Please
This won't take long...
Thank You
Thank you for taking the time to contact us. The relevant person will be in contact shortly.
Complaint, Feedback or Review Information
Please complete the form below:
- Title
- First Name
- Surname
- Telephone
Enquiry / CommentsDrayton Motors is authorised and regulated by the Financial Conduct Authority (FCA) as a credit broker, not a lender. When you apply for vehicle finance through us, we may introduce you to a panel of lenders who may be able to assist with your application. We may receive a commission for introducing you to a lender. The commission we receive may vary depending on the lender and the product selected, but it does not influence the interest rate or the finance options we present to you. You are entitled to request information about the nature or amount of commission we may receive for introducing you to a lender. To request this, please contact us. By submitting a finance application, you confirm that you have read and understood this disclosure.
