• 
  15 hours ago

  I had a brilliant experience with this car company raggi the car salesman was really helpful and I had confidence that he was atuly making sure the car I wanted was the best it could as it was a second mokka raggi made sure the car was in perfect order before I purchased it this man is really hopeful and made sure you were happy I will definitely recommend this car dealership all the stuff are ready helpful and friendly

  Paul Vauxhall Drayton Motors Scunthorpe
  Response from Drayton Motors 13 hours ago

  Thank you for such a lovely review. I’m delighted to hear that Raggi looked after you so well and made sure your Mokka was in perfect condition before you collected it. Giving customers confidence and ensuring they are completely happy with their purchase is exactly what we aim for, so it’s fantastic to know that came across throughout your experience. I’ll be sure to pass on your kind words to Raggi and the wider team. Thank you again for your recommendation and support — enjoy your Mokka! Best regards, Jason Carter Head of Business Drayton Motors

• 
  1 day ago

  Fantastic experience, really great customer service, particularly from Davey, who walked me through every aspect and detail of buying the car that I really wanted. Really reasonable, got a great deal and was given first-class customer service every step of the way. Kept in touch with me, kept up to date. Would totally recommend Drayton Motors and particularly Davey. Thanks for everything

  J.J. Nesbitt Vauxhall Drayton Motors Bolton
• 
  1 day ago

  Absolutely fantastic experience from start to finish, well informed through the whole processouldnt have asked for a better salesman than Vim.

  Anthony Gunn Vauxhall Drayton Motors Bolton
• 
  2 days ago

  I'd recommend Drayton Motors Suzuki Boston to a friend because our salesman Josh Wright and, sales manager, Lauren, have been amazing in helping us secure this vehicle. They have gone above and beyond and deserve a shoutout for their professionalism and courtesy during this sale. Thank you so much. Love the new car

  Gemma Armstrong Drayton Motors Suzuki Boston
• 
  2 days ago Dawood Edwin Drayton Motors Kia Scunthorpe
• 
  2 days ago

  Brilliant service, friendly staff, extremely helpful and the repairs are flawless. Recommend Fix Auto if you need any repairs.

  Simon Dunks Fix Auto Grimsby
  Response from Drayton Motors 2 days ago

  Thank you for your fantastic feedback. I’m delighted to hear you received brilliant service from the team at Fix Auto Grimsby and that you were so pleased with the quality of the repairs carried out. It’s great to know the team were friendly and helpful throughout your experience. Thank you again for your recommendation — it really means a lot to us. Best regards, Jason Carter Head of Business

• 
  3 days ago

  Highly recommend Drayton Vauxhall We recently purchased our Vauxhall Mokka Ultimate Auto from Stacey , a really great experience , no pressure , Stacey dealt with everything very professionally , and Ben went the extra mile to help us into our dream car Overall , Stacey , Ben and the sales team were brilliant Thank you

  Gareth Blanchard Vauxhall Drayton Motors Grimsby
  Response from Drayton Motors 13 hours ago

  Thank you for your fantastic feedback. I’m delighted to hear that Stacey and Ben made your experience such a positive one and helped you into your dream Vauxhall Mokka Ultimate Auto. Providing a professional, relaxed, and no-pressure experience is exactly what we aim for, so it’s great to know that came across throughout your purchase. I’ll be sure to pass on your kind words to Stacey, Ben, and the wider sales team. Thank you again for your recommendation and support — enjoy your new car! Best regards, Jason Carter Head of Business

• 
  3 days ago

  Great service, went in for repair and they fully cleaned car also.

  Ben Delatouche Fix Auto Grimsby
  Response from Drayton Motors 3 days ago

  Thank you for your kind feedback. I’m delighted to hear you were pleased with the repair work and the extra care taken with cleaning your car before collection. We really appreciate your support and hope to welcome you again in the future. Best regards, Jason Carter Head of Business

• 
  3 days ago

  Superb service and outstanding workmanship. The staff were polite, helpful, and clearly experts at what they do. My vehicle was repaired quickly and to an excellent standard. Very satisfied! As an elderly woman I usally get disrespected and ripped off when going to places like these, here I felt like I got treated with love, everyone was so friendly and the level of work is outstanding, completely recommend fix auto.

  Lisa Below Fix Auto Grimsby
  Response from Drayton Motors 3 days ago

  Thank you for such a wonderful review. I’m truly delighted to hear that you felt so well looked after by the team at Fix Auto Grimsby. Treating every customer with respect, kindness, and honesty is incredibly important to us, so it means a great deal to know you felt comfortable, valued, and cared for throughout your experience. I’m also pleased to hear you were so happy with the quality of the workmanship and service provided. Thank you again for your kind words and recommendation — I’ll be sure to share them with the whole team. Best regards, Jason Carter Head of Business

• 
  3 days ago

  Outstanding customer service and exceptional results. The team made the whole process smooth and hassle-free, and the quality of the repair exceeded my expectations. It’s clear they take pride in their work. I wouldn’t hesitate to recommend them to anyone!

  Liam Right Fix Auto Grimsby
  Response from Drayton Motors 3 days ago

  Thank you for your fantastic feedback. I’m delighted to hear you received outstanding customer service and were so pleased with the quality of the repair work carried out. Making the process smooth and hassle-free while delivering exceptional results is exactly what we aim for, so it’s great to know that came across. I’ll be sure to pass on your kind words to the team. Thank you again for your recommendation and support. Best regards, Jason Carter Head of Business

• 
  3 days ago

  Top-notch service and workmanship! Fix Auto Grimsby handled my car repair efficiently and professionally. Communication was excellent, and they delivered exactly what they promised. My car looks perfect againI’m seriously impressed.

  Barry Jean Fix Auto Grimsby
  Response from Drayton Motors 3 days ago

  Thank you for your fantastic feedback. I’m delighted to hear the team at Fix Auto Grimsby delivered such a professional and efficient experience for you. It’s great to know the communication, workmanship, and overall repair exceeded your expectations and that your car is looking perfect again. I’ll be sure to pass on your kind words to the team. Thank you again for your support and recommendation. Best regards, Jason Carter Head of Business

• 
  3 days ago

  Absolutely fantastic service from start to finish! The team at Fix Auto Grimsby were professional, friendly, and kept me updated throughout the entire repair process. My car came back looking as good as newyou’d never know there had been any damage. Highly recommend!

  Shirley Smith Fix Auto Grimsby
  Response from Drayton Motors 3 days ago

  Thank you for your fantastic feedback. I’m delighted to hear the team at Fix Auto Grimsby provided such a professional and friendly experience from start to finish. It’s great to know you were kept fully updated throughout the repair process and that your car was returned looking as good as new — exactly the standard we aim for. Thank you again for your recommendation and support. Best regards, Jason Carter Head of Business

• 
  3 days ago

  From repairs to scratched bumpers to our back alloy needing a good respray. These guys were amazing. Professional service and always happy to help. Would definitely recommend to anyone.

  E May Fix Auto Grimsby
  Response from Drayton Motors 3 days ago

  Thank you for your fantastic feedback. I’m delighted to hear the team looked after you so well with the repairs and refurbishment work on your vehicle. Attention to detail is really important to us, so it’s great to know you were pleased with the results. I’ll be sure to pass on your kind words to the team. Thank you again for your support. Best regards, Jason Carter Head of Business

• 
  4 days ago

  Pointless waste of space, take care in all day for them not to ring up and say you need to log in the car and won't help when the car says no service so you cant log in, waste of time

  Daniel Houghton Peugeot Drayton Motors Bolton
  Response from Drayton Motors 3 days ago

  Hi Daniel - I'm sorry to see that you have not has a satisfactory experience. So that we can address this for you and understand which department your experience relates to, please can you email us directly?

• 
  4 days ago tom quinn Drayton Motors Omoda Jaecoo Grantham
  Response from Drayton Motors 3 days ago

  Hi Tom. We’re very sorry to see your 1-star review, although we’re unable to find any record of your visit or details in our system based on the information provided. Unfortunately, without any additional comments, it does make it difficult for us to understand what may have gone wrong. We take all feedback seriously and would really appreciate the opportunity to investigate this further and, where possible, put things right. Please feel free to update your review with more detail, or contact me directly so I can assist you. You can reach me on 01476 851409 at your convenience. Lee Jones (Head of Business).

• 
  4 days ago

  Avoid this dealership at all costs. 23rd March 2026I purchased a Vauxhall Mokka, part-exchanging my Vivaro. Less than 100 miles after leaving the dealership, the Mokka suffered a catastrophic cambelt failure. Leaving the car wanting an engine replacement. Now 5th May 2026the car is still awaiting repair. To make matters worse, the dealership has not settled the finance on my part exchange (Vivaro), currently leaving me stuck paying two monthly car payments totalling over £750 and no car to show for itThis situation is still ongoing, but the lack of communication, accountability, and urgency has been shocking. The customer service has been the worst I’ve ever experienced. They seem to think a courtesy car during all this is good enoughI would strongly advise anyone to avoid this dealership unless you want unnecessary stress, financial strain, and a complete lack of support when things go wrong.

  Craig Cresswell Vauxhall Drayton Motors Scunthorpe
  Response from Drayton Motors 7 hours ago

  Thank you for your feedback. I’m sorry to hear how frustrated and disappointed you feel regarding this situation. I understand the finance agreement linked to your part exchange has now been fully settled, however I do appreciate the inconvenience and concern caused whilst this was being resolved. Unfortunately, whilst we fully prepare and inspect all vehicles prior to sale, cars are mechanical products and, from time to time, unexpected failures can occur. In this case, we appreciate the issue arose very shortly after purchase and we have been actively working to repair the vehicle as quickly as possible whilst also ensuring the repair is completed correctly. A courtesy vehicle has been provided throughout to keep you mobile, and we remain committed to supporting you through the process. We would be more than happy to welcome you back into the business to discuss matters further and work towards an amicable resolution. Kind regards, Jason Carter Head of Business Drayton Motors

• 
  4 days ago

  Serviced car in time it took us down food shop at nearby Tesco which was great. Easy drop off and pick up.

  Paul Greep Vauxhall Drayton Motors Grimsby
  Response from Drayton Motors 4 days ago

  Thank you for your great feedback. I’m delighted to hear the service fit perfectly around your day and that the drop-off and collection were easy for you. We really appreciate your support and hope to see you again soon. Best regards, Jason Carter Head of Business

• 
  5 days ago

  Our recent experience at Drayton Motors Kia Grantham was excellent from being warmly welcomed into the showroom, no pressure to purchase, provided with an excellent and detailed analysis of the vehicle we were interested in. We were offered a test drive, again with no subsequent pressure and provided with a brief on the EV range of vehicle. It was an enjoyable purchase experience all round with staff who are clearly well acquainted with the Kia brand and trained to provide an excellent customer service. Have used Drayton Motors (Grantham) before, and would use and recommend again!

  Gazzer H Drayton Motors Kia Grantham
  Response from Drayton Motors 4 days ago

  Thank you so much for your fantastic review and for choosing Drayton Motors Kia Grantham again — your continued support really does mean a lot to us. We’re delighted to hear that you enjoyed a relaxed, no-pressure experience from the moment you arrived, and that the team were able to provide a thorough and informative overview of both the vehicle and our EV range. It’s exactly the kind of experience we strive to deliver, so it’s great to know that came across during your visit. I’ll be sure to pass your kind comments on to the team — they’ll be really pleased to hear them. Thank you again for your recommendation, and we look forward to welcoming you back in the future! Lee Jones (Head of Business).

• 
  6 days ago

  Somewhat beaureaucratic but the staff are all very friendly

  Pastor Drayton Motors Kia Boston
• 
  6 days ago

  We purchased a Kia Sorento from this dealership in January this year. It was three years old and had low mileage and we paid £38k for it. I asked the salesman if it had service history and the remaining Kia warranty and was assured that it had. We collected the car with the only handover being shown how to start the car, but nothing else. The existing paperwork was not explained and when I checked the service history when I returned home it hadn’t been serviced until we purchased it, which meant no Kia warranty. They did provide warranty from a third party but not Kia’s. There was no record of any services carried out at all! They also had not mot’d the car, prior to our collection, so it had to be returned to them for this to be done, along with a wheel scuff. Whilst in their possession, having the required work done, one of the doors was scratched. Although the scratch really needed a respray, they refused to carry this out, and simply did a touch up which doesn’t match. Due to these issues, especially the incorrect warranty information situation, we rejected the car. However, we were told in no uncertain terms that we could not do this, as they insisted the car had no problems. Even though we had been given the wrong information from the beginning! (I’m being polite with that descriptionThe lesson is to always check the paperwork before handling your money over, maybe I’m too trusting but this is a main dealership. After reading your interesting reply I find it very interesting in that I don’t think you’ve taken any notice of my review. Your salesman told myself and my wife that it had service history and service. And regarding the mayor service why did I have to crawl (I’m seventy six)under the car to reattach the exhaust, did ask but I was told that it would be at a cost to them. Time to end this saga.

  John Allen Drayton Motors Kia Grantham
  Response from Drayton Motors 4 days ago

  Thank you for taking the time to leave your feedback. I’m sorry to hear that you feel disappointed with your experience, however I do feel it’s important to clarify a number of key points for accuracy. Firstly, the vehicle was never advertised as having a full service history, nor was it advertised as benefiting from the balance of the manufacturer’s Kia warranty. All of our adverts clearly state both the level of service history available and the warranty cover provided, and this was the case here. In fact, rather than relying on manufacturer warranty, we supplied the vehicle with warranty cover through to its 7th year (2030), as we were confident in both the condition of the car and how it had been maintained previously. As you’ve referenced, your understanding around full service history and Kia warranty appears to have been based on assumption, rather than anything confirmed by our team. In terms of preparation, the vehicle underwent extensive checks and a major service prior to handover, ensuring it met our standards before delivery. Regarding the MOT, you are correct — this was a genuine human error on our part. As soon as it was identified, we acted quickly and had this rectified within a couple of days, minimising inconvenience. With cosmetic items, the vehicle was three years old at the point of sale. While we always aim to present our vehicles to a high standard, there is a clear distinction between damage and fair wear and tear. We did agree and complete a number of cosmetic improvements at the point of sale. However, items raised after collection were assessed in line with age and mileage, and on that basis we had to respectfully draw a line. Regarding the additional mark noted while the vehicle was back with us, this was addressed, although we appreciate you would have preferred a different repair method. On your handover experience, we accept your feedback. The Sales Executive involved was new at the time, and as a direct result of your comments, we have since implemented a formal handover checklist for all customers to ensure every feature and function is clearly demonstrated and understood moving forward. Finally, with regard to rejection, we did not agree that the vehicle was misdescribed or faulty, and therefore did not uphold the request. That said, we always aim to be fair and transparent in our decision-making and communications. We are genuinely sorry that there were crossed wires during your experience. However, given the level of preparation carried out and the comprehensive warranty provided through to 2030, we remain confident that the vehicle represents a high-quality example and would have provided many years of enjoyable motoring. Thank you again for your feedback. Drayton Motors Grantham Kia

• 
  1 week ago

  Good communication and found a higher model quickly. Matty contacted regularly and if he didn’t know the answer he found out

  Adam Thoday Vauxhall Drayton Motors Bolton
• 
  1 week ago

  Purchased a 10 month old Kia Niro from Drayton Kia Boston to include delivery at the end of February 2025. Mid March the car had a intermittent fault, which happened again in early April and regularly since then. On their advice I took it my local dealership who were unable to replicate the fault until I discovered that it only happens when the is charged to a 100%. My local dealership and Kia UK don't know how to fix this issue. I've asked Drayton Kia on more than one occasion to collect the car and either repair, replace or issue a refund. They have refused to collect the car, expecting me to return the car at my own expense, which is a 400 mile round journey. They are now using the excuse that they didn't know the car had a fault as if that some how negates their responsibility.

  Nigel Kinghorn Drayton Motors Kia Boston
• 
  1 week ago

  Danny was knowledgeable, helpful , kind & patient He made me spending a good chunk of money feels good. The showroom experience and test drive were excellent and communication during fulfillment was proactive. Very impressive.

  Nick Thompson Drayton Motors Omoda Jaecoo Louth
  Response from Drayton Motors 6 days ago

  Thank you for such a fantastic review! We’re delighted to hear that Danny provided a knowledgeable, helpful, and patient experience—making such an important purchase feel comfortable and enjoyable is exactly what we aim for. It’s great to know you enjoyed the showroom experience, test drive, and the proactive communication throughout. We really appreciate your kind words and your business. Enjoy your new car, and we hope to see you again in the future! 🚗

• 
  1 week ago Michael Pinnick Drayton Motors Suzuki Boston
• 
  1 week ago

  Very easy to buy my new car, Mat, the salesman , wes Very helpful and polite, Thank you mat.

  Stephen Slater Vauxhall Drayton Motors Bolton
• 
  1 week ago

  Stacey helped us choose out a motability car and made it so easy. Josh has also been really helpful on our many many visits to the dealership!

  Annaleigh Soderberg Vauxhall Drayton Motors Grimsby
• 
  1 week ago

  Update 05.05 Please see attached image where salesperson confirms the car has full VW service history before the date the car was purchased. The evidence in this matter is clear and despite multiple opportunities for the dealership to resolve this, they have chosen not to. They proceed to mention advertisements when their own salesperson confirmed by email that the car comes with VW service history. I would think carefully before trusting this dealer with money you’ve earnt as they seem to have no respect for their customers. Update 30.04 This doesn’t address the main issue raised in that the vehicle was described to me as having full Volkswagen service history, which is not supported by the records. Instead, your responses have focused on repeating points about the service schedule rather than addressing the discrepancy in how the vehicle was described at the point of sale. I have followed this up directly and asked for the matter to be reviewed by management, but I have not received a response or any resolutionWhen I went to buy a nearly new car a few weeks ago, I found a 2023 Volkswagen Taigo with 11k miles advertised by Drayton Motors as having full VW service history. On viewing, there were a few issues with the car (white staining on a seat and wear/pilling in the boot liner). These were pointed but not properly recorded on theworks agreedform, and I was left chasing for confirmation on whether they would be addressed before collection. Communication from the salesperson Mollie was inconsistent, vague, and at times overly casual given the situation. (Signing off emails with "cheersI ended up calling the dealership for clarity, and the sales manager I spoke to was helpful and professional, which was a relief.. but it shouldn’t have taken chasing and escalation just to get basic answers. Collection day itself went smoothly, and I was told the service history was electronic and available through Volkswagen. The next day, VW provided the service record, which showed only one VW service (March 2024). After going back to the dealership to raise the issue, I was sent that same service plus another carried out by them in October 2025. At that point it became clear the vehicle did not have full VW service history as originally advertised. When I raised this, instead of addressing the issue, the response repeatedly focused on the service schedule beingflexibleand that their own service was just part of preparation. That completely misses the pointthe car was specifically described to me as having full VW service history, which it does not. I have this in writing, and I also have confirmation from VW regarding the service records. Despite this, I’ve had to continue chasing, and after asking for the matter to be escalated to management, I’ve had no response. Overall, the car itself is good, but the experience has been poor. Issues raised weren’t properly documented, communication was lacking, and the vehicle was inaccurately described at the point of sale. I am now seeking a resolution and expect someone from the dealership to contact me to address this properly. Based on this experience, I wouldn’t recommend them

  K A Drayton Motors Omoda Jaecoo Grantham
  Response from Drayton Motors 1 week ago

  Hi Kayleigh, thank you for your update. We appreciate you reiterating your concerns, and we have taken the time to fully review this matter internally — including the original vehicle advertisement, supporting documentation, and the correspondence held on file. Following this review, we would like to clarify that at no point was the vehicle advertised by Drayton Motors OMODA JAECOO Grantham as having a full Volkswagen service history. We will provide you with a copy of the original advert for transparency, which confirms this. As such, we cannot agree that the vehicle was inaccurately described at the point of sale. We understand your position, however from our side all available service history was disclosed to you, including the service carried out by ourselves as part of the vehicle’s preparation. We also explained the variable servicing schedule applicable to this vehicle. While we acknowledge that you feel this point has not been addressed, our findings remain consistent following a full review of the facts and documentation available. As a result, we consider this matter to be closed. Drayton Motors OMODA | JAECOO Grantham

• 
  1 week ago

  Danny took care of everything,I would recommend him when buying new car

  tony quenby Drayton Motors Omoda Jaecoo Louth
• 
  1 week ago

  Great experience. Vim made it really easy to purchase a new car. Amazing communication, would recommend to anyone!

  Amb0h Vauxhall Drayton Motors Bolton
  Response from Drayton Motors 1 week ago

  Thanks so much for taking the time to give us the great feedback! WE will pass on your comments to Vim. Enjoy your new car!

• 
  1 week ago

  Brilliant experience at wilson & co. Made so easy to buy car Vim was great and helpful and had everything sorted easily Great offer on part exchange Highly recommend

  Ben Jones Vauxhall Drayton Motors Bolton
  Response from Drayton Motors 1 week ago

  Hi Ben, thank you for the fantastic review! We’re delighted to hear you had a brilliant experience with us at Wilson & Co and that Vim made the process of buying your car so easy and straightforward. We’re also pleased you were happy with the part exchange offer. Your recommendation means a lot to the team. Wishing you many happy miles in your new car!

No reviews available