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Wilson & Co, pushy salespeople who don’t take no for an answer when you have communicated this multiple times via email. Terrible experience personally, and I got a much friendly service elsewhere, where everything was explained properly. These people expected me to pick up a car, without even sharing what finance deal they have got for me.
Ms L Wilson and Co Vauxhall Bolton -
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Very helpful. And great service
Michael Stephenson Wilson and Co Vauxhall Grimsby -
I was well looked after, considering I didn't have an appointment, the young man that 1stcsaw to my needs was helpfully, then when the mobility gentleman was available and came over he was helpful to all my needs if finding a car suitable for myself
Kath E Spencer Wilson and Co Vauxhall Grimsby -
Salim. Thankyou.
Melanie Brownley Wilson and Co Vauxhall ChorleyResponse from RJTK Automotive 2 days agoThank you, Melanie. Salim was over the moon to see your 5 Stars and receive this review - it means a lot both to him and the business. Always here if you need us, Wilson and Co
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Typically Wilson and Co, un helpful staff as soon as you mention motability and that pretty much sums it up really hence we won't be getting a vauxhall on motability
Anthony Yates Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 1 day agoSorry to read your comments, Anthony. We are unsure what has happened - but would like to know more so that we can understand? We are a key partner with Motability and have a huge amount of customers on the scheme and regularly win awards from them, so it is certainly very disappointing to hear we have not met your requirements. If you would be willing, we would like to have a chat and understand? Please call our Head of Business, Ken on 01204 389999 or email enquiries@wilsonandco.com. Thank you
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Mark White Good customer experience.
will arnold Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 3 days agoHi Will. Thank for the 5-star review! Enjoy your new Insignia. We look forward to seeing you again in the future. All the best!
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Very good and very helpful and very friendly staff
Graham Wheller Wilson and Co Vauxhall ChorleyResponse from RJTK Automotive 5 days agoHi Graham. Thank you for your kind review!
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Response from RJTK Automotive 1 week ago
Thanks for your 3 Star review David, could you let us know what we could have done to get a 5 Star review? Thank you - if you would like to email social@rjtkgroup.com we will be able to pass to a Manager to review.
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Well looked after by Matt and Neil.
mick fowles Wilson and Co Vauxhall GrimsbyResponse from RJTK Automotive 1 day agoHi Mick. Many thanks for taking the time to leave a review. We are delighted that you were happy with the service and will pass on your comments to Matt and Neil.
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As always, friendly staff & always hflpful
Charlie Stewart Wilson and Co Vauxhall ScunthorpeResponse from RJTK Automotive 5 days agoHi Charlie. Thank you for the 5 star review. We really appreciate your feedback.
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The staff were spot on especially the gent who dealt with me mark black hopefully ill get another car off him in the near future
germaine samuels Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 1 week agoHi Germaine, thank you for your review I will pass on your comments to mark, just out of interest we are always looking to improve and was wondering what would we have to do to have got to a 5 star, once again thank you Kind regards Ken Scarratt Head of Business Bolton
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Response from RJTK Automotive 1 week ago
Hi Donald. Thank you for your kind review!
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Fantastic communication from start to finish with buying our car. Good price and prompt delivery. The car was in immaculate condition when we received it. Raymond and Ken were very professional and approachable.
Chelsi F Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 1 week agoHi Chelsi. Thank you so much for choosing to leave us a review. We're so pleased to hear you had a great experience. We'll make sure your comments reach Raymon and Ken - who will be thrilled to read them! All the best.
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Didn't grab the young lads name but he was brilliant. I think he was one of the mechanics. Friendly, attentive and knowledgeable and also efficient. Sorted my mum's car out straight away.
David John Powers Wilson and Co Vauxhall GrimsbyResponse from RJTK Automotive 1 day agoHi David. Many thanks for taking the time to leave a review. We are delighted that you were happy with the service.
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Response from RJTK Automotive 1 day ago
Hi Mark. Thank you for the 5 Star review. We really appreciate it.
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Once again we are so happy we purchased our car from Wilson and Co ScunthorpeThanks to Raggi Singh for making it so easy and hassle freewouldn't go anywhere else
Janet Alcock Wilson and Co Vauxhall ScunthorpeResponse from RJTK Automotive 1 week agoHI Janet. Many thanks for taking the time to leave a review. We really appreciate your feedback. I will pass your comments on to Raggi. Enjoy your new car.
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Response from RJTK Automotive 1 day ago
Hi Joan. Many thanks for the 5 star review. We appreciate you taking the time to leave such great feedback.
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TerribleBought a 2016 scirocco 2.0 tdi currently at 41900 miles. Was sold with full service history but was picked up without service history but after chasing for 2 years never recieved service history or manual. Car recently went in for a service and the mechanics are of very poor standard only the service manager was somewhat helpful. Service was carried out with no faults prior and came out with full health check and video. 750miles later and the engine has lost compression due to diesel fuel filter housing missing a bolt leading to fuel landing on the auxiliary belt causing ware which led to the belt being rapped around a crank pulley causing the timing belt to slip. When I arrived at wilson and co with RAC I was told by one of the vehicles technicians the previous service was carried out by someone who had been sacked by the company due to poor previous services, but it actually turns out the person I'd spoken to was the person who serviced it and he looked very nervous about the car and remembered it as it was serviced less than 2 months before. Upon investigation of what happen I kindly requested the health check video which wilson and co signed to say they had done in the service agreement which was not done or disappeared and I was told there was no video. I left my car with them theu changed the waterpump and timing belt (not the issue) this was £1016500 more than any other local garage, the car was sat for 7 weeks and they told me they'd look to have it done in a month which would have been 11 weeks after I dropped it off. In the 7 weeks they could locate the issue. I took it to a different local garage who located all issues in 2 working days! I have been let down, left without a car 7 weeks, ripped off, lied too and provided overall terrible service. Me and my family have bought 3 brand new corsas and this scirocco previously when wilson and co had a better reputation! The standard has certainly slipped and we are saddened by this terrible service I will not be returning to this garage. When I asked the reason for such appalling service the excuse was because one of the branches is shutting down and the staff working on my car had lost workplace motivation! I 100% recommend going elsewhere.
Dan Hanson Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 2 weeks agoGood morning Dan. We are so sorry that you have not had a good experience at Wilson & Co. We have passed your review onto our head of business for a thorough investigation.
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Helpful every time...
Pop up sockets Simon Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 2 weeks agoThank you so much for your feedback - we do try hard and it is great to have our efforts recognised! See you soon!
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Best service ever! Lisa is a real asset and an absolute legend
Sam Mroczek Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 2 weeks agoThank you, Sam! Lisa will be so proud to read her name on your review - and we are proud of her for providing great customer service. Thank you
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Adam was a lovely gentleman very helpful and got in touch when the car was ready in a timely Manor. Good experience
Leanne Hotchkiss Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 2 weeks agoHi Leanne. Thank you for choosing to leave us a 5-star review. All the best, from the team at Wilson & Co.
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Car sold to me with brake pads almost worn outCant even be bothered to ring me back about the situation yet will bombard with emails about future promotionsAVOID
Philip Madhatter Wilson and Co Vauxhall ChorleyResponse from RJTK Automotive 3 weeks agoHi Philip my apologies for nobody getting back to you, i will look into this for you and we will be in contact, what i would appreciate if you could give me the reg number of the car so i can look up your details to allow us to get back to you. Regards Ken Scarratt Head of Business
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Very good service from Mark
peter williams Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 3 weeks agoHi Peter. Thank you so much for your 5-star review. Mark will be thrilled to read your comments. We hope you enjoy the new Crossland X!
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Excellent customer service car done promptly and professionally and cleaned thank you all at Wilson's chorley
John Rafferty Wilson and Co Vauxhall ChorleyResponse from RJTK Automotive 3 weeks agoThank you for your 5 Star review and comments John, we appreciate your positive feedback, all the best
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Had a pretty good, smooth experience with them when purchasing my first car. The car just came in a few days before I saw it parked up and instantly fell in love, of course it was rough around the edges since they hadn't done much in cleaning it up, but they had it all polished, valeted and cleaned up when collecting. Even changed out the worn break pads and disks. My only issue was with the £50 floor mat charge but after some back and forth with Nathan, I managed to get them for free. Overall, had a really good and easy experience with them
Andrew Jonathan Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 3 weeks agoHi Andrew. Thank you for taking the time to leave us such a detailed review. Your review really does mean the world to our team. We hope you're enjoying the Polo. Thank you for choosing Wilson and Co Bolton.
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Mark was brilliant throught our whole experience. We had our noisy two year old with us too and the staff were really welcoming. We love the car and are really enjoying it. Thank you again.
Halima Mamoojee Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 3 weeks agoHi Halima. Thank you so much for choosing to leave us a review. We're so pleased to hear that you and the family are enjoying the new Astra. We look forward to seeing you again in the future.
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Excellence customer service and a great price. I bought a car from them beginning of January. Within 24 hours I started to get some issues with warning lights. They took the car in straight away. The fault reoccurred a few days later, so I booked it in again, I got a call from Liam, service manager, very apologetic. Explained the problem with warning lights and the fault codes, which none technical might not understand. They took the car in again and even dropped it off and swapped over courtesy car whilst I was on holiday. It was a faulty sensor, but they found and solved the Problem. A month later, a new problem with the breaks. Again booked into the work shop, within a few days, all new breaks fitted and no charge. When buying a second hand car you need to accept there will be issues but they are good at sorting it out. And as for price, we buy any car offered me £100 more than I paid for it 4 weeks after I bought it, so January sales are genuine.
Stephen Jones Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 3 weeks agoHi Stephen, we're so happy that you took the time to leave us this review. You're right, we can't guarantee that no issues will arise when you drive off the forecourt, but we're happy to help when they do. Thank you for taking the time to leave us such comprehensive feedback. We're pleased to hear you go a great deal, too!
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James went above and beyond to get me a video of a car that had just arrived. The video was done within an hour of my enquiry. James and Mathew kept intouch throughout and were amazing at helping me set up my finance and guiding me throughout the process. Thankyou again
Amelia Vickers Wilson and Co Vauxhall GrimsbyResponse from RJTK Automotive 3 weeks agoThank you for the 5 Star review and lovely comments Amelia, we are so pleased that James & Mat could assist you and guide you through your purchase, any other questions please don't hesitate to ask, regards
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Nathan from the parts department and Dan the bodywork manager was very helpful and friendly helping me with what i needed. Thankyou
Katie Hare Wilson and Co Vauxhall BoltonResponse from RJTK Automotive 4 weeks agoThank you for your 5 Star Review Katie, glad we could be of assistance and don't hesitate to get in touch if you require and further help, all the best
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